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news | Mar 15, 2022
Corporate telephony, unified communications and contact centres are merging, improving CX for consumers
Siloes between contact centres and the communications and telephony technologies that run them will inevitably lead to siloed approaches to delivering customer service, which is no longer a business risk leaders can afford to take.
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news | Jan 27, 2022
Jan 22 white paper | Why voice technology excellence drives empathy and deepens customer engagement
Twenty-three months into the pandemic, a lack of physical touchpoints with brands has meant contact centres have been experiencing higher volumes of inbound enquiries than ever. AI and automation alone won’t meet rising customer expectations.The empathy that contact centre staff bring to the customer has a major impact
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