solutions

Accelerate  your contact centre cloud migration

Confidently migrate without disruption whilst sweating your  existing assets and progressively improving CX.

Integrate your front-office  and back office to deliver a seamless and aligned customer experience every time.

Siloes between contact centres, unified communications, and corporate telephony technologies inevitably leads to siloed approaches to delivering customer service. This creates a bad customer experience, a risk that leaders can no longer afford to take.

Easily integrate voice,  anywhere

SecureCo’s Intelligent Voice Platform acts as a hub connecting all of a company's calling, contact centre and unified  communications technologies with the services required to create the customer experience of the future, one that prioritises convenience and empathy. 

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Simple connectivity of your cloud or on-premise contact centre solution and your corporate telephony 

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Native integration with MS Teams and Webex calling unified communications platforms 

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Native integration with leading contact centre solutions from Genesys, CISCO, NiceCX and more

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Prebuilt connectors with industry-leading speech intelligence providers for of speech analytics, compliance automation, biometrics, and artificial intelligence

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IVP Speech Intelligence Diagram

Access conversational data, from all voice touch-points

Speech intelligence is a valuable source of data that can be used to improve customer experiences, build knowledge of client needs, and ultimately increase business performance. Real-time stereo recording and universal presentation of the voice data makes connecting your choice of third-party speech intelligence software easy and efficient.

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Enable access to voice data across all your voice technologies, no more by removing voice data silos

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Real-time recording with no impact on call quality or latency between parties 

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Automatically transform CTI meta-data between your voice technologies 

Secure payments over the phone

Achieving PCI DSS compliance is complex, we make it easy. Instantly remove your contact centre from the full scope of PCI DSS compliance. All cardholder data functions are outsourced, with no electronic storage,  processing, or transmission of any cardholder data on your systems or premises.

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Enable the modern hybrid workforce by enabling payments over the phone to be taken anywhere, anytime

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De-risk payments by completely removing credit card data from your contact centre

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Eliminate IVRs or call transfers to help reduce call handling times and improve customer experiences

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Choose any payment gateway for full control of where your payments are processed

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Intelligent Voice Platform

Low-code voice orchestration that seamlessly connects contact centre, corporate telephony, and unified communications empowering your customer experience and employee experience transformation.

Voice made simple and flexible

Take your organisation to the cloud with flexible SIP trunking that integrates everywhere, as well as smart voice orchestration to simplify number management and administration of voice services.

Easily integrate voice, anywhere.

Bring your contact centre and corporate telephony together to deliver a more seamless experience for your customers and your remote employees.

Seamlessly, access voice data

Gain a holistic view of voice data across your entire voice ecosystem and empower your speech intelligence for better customer and employee insights.

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Secure payments

Taking payments over the phone has never been safer.  De-risk your contact centre with our PCI DSS SAQ-A solution and build trust  with your customers.

Blog Posts

Resources

We've collated a collection of educational and informative resources that we trust you'll find helpful in your digital transformation.

FAQs

We've put together some commonly asked questions to give you more information about SecureCo's Intelligent Voice Platform and the services we offer.

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Still have questions?

If you have a question that you can't find the answer to, please use the contact us button below.

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