Blog Posts

How systems integrators, MSPs can expand their share of wallet

Peter Brittliff
July 5, 2023
2 minutes

It’s 2023 and the Australian economy is teetering on recession. Almost every business is feeling the impact of an uncertain economy and cuts are being made all the way down the supply chain, including systems integrators and managed service providers. Today, the name of the game needs to be diversification. 

Systems integrators and managed service providers (MSPs), particularly in the voice space, need to make themselves more ‘sticky’ and find ways to compete with the carriage providers that are slowly encroaching on their territory.  However, it’s one thing to build out new professional service offerings, but updating your revenue models to cater to new offerings is a whole other ball game. 

Expand your share of wallet

SecureCo’s Intelligent Voice Platform (IVP) is a low-code voice orchestration platform that seamlessly connects contact centre, corporate telephony, and unified communications to empower customer and employee experience transformations. 

IVP allows systems integrators and managed service providers to white-label an end-to-end voice solution. This means expanding your share of wallet by helping you sell carriage services directly to your clients and creating cost efficiencies by only working with one solution provider across the voice technology stack. Its low-code functionality makes deployment fast and easy, so systems integrators and MSPs can achieve a quicker time to market. 

It’s also going to save your customers a sizeable chunk of money on telco, as IVP offers an alternative to expensive extension-based models offered by large carriers. 

But introducing an entirely new recurring revenue model takes a complete overhaul of your billing system, right? 

Make billing easy

At SecureCo, we know it can be a struggle to sell and bill voice carriage while juggling multiple revenue operations platforms. 

SecureCo’s Intelligent RevOps will make it easy to sell voice carriage via a recurring revenue model.  And with no daunting upfront fees, SecureCo makes it easy to transition and start generating revenue faster. 

Intelligent RevOps helps overcome these challenges by automating, optimising, and streamlining the quote-to-cash process. It provides real-time synchronisation of products for easier quotations, and customer call usage for streamlined billing so you can easily keep track of your recurring revenue. 

Even the most complex products can be easily configured with various pricing plans, bundles, discounts, and offers, and quote approval processes can be automated, so you can be sure that you're maximising your revenue potential. 

It’s clear that now is the time to get ahead of the game. Finding new revenue streams is critical to survival in today’s market, and automating your operational efficiencies is going to put you a step ahead of the competition. 

Get in touch to find out how our IVP and upcoming Intelligent RevOps platform can help you streamline your operations, unlock new revenue streams, and drive growth.