Inbound Voice Services
Make it easier for customers to reach you with flexible call routing options tailored to your needs. With a comprehensive range of inbound services - including 13, 1300 and 1800 voice calls
Imagine if your customers could contact you free of charge or for the cost of a local call no matter where they are or wherever you are?
Over 80% of customer interactions are inbound with customers seeking voice-based communications for higher-value interactions where empathy is important. Therefore, making it easy for customers to contact you via voice is critical for delivering the ultimate customer experience.
Enhance your business capabilities with inbound numbers
Inbound phone numbers help you enhance your business sales and service capability, giving you not only a more professional approach to your business communication but also greater control over when and where you answer your calls. Inbound calls can be routed to single or multiple answer points and to pre-selected answer points based on the time of day, call traffic load, or geographic origin.
13 and 1300 numbers allow customers to call your business from most phones in Australia for a fixed charge, whilst 1800 numbers are free to customers calling from a standard fixed-line service within Australia
Geo-based calling means your customers can call a single common number and be routed to the nearest appropriate geographical answer point. Your marketing is simplified and standardised through a single number
Securely process payments in a PCI DSS compliant manner over the phone
Access inbound conversational data and unlock the power of third-party speech intelligence solutions like Dubber, Cognigy and Daisee
Take control of your inbound calls
SecureCo’s Inbound Management Studio allows you to take control of your inbound strategy, offering enterprise-grade call routing features and reporting at your fingertips.
Our self-serve portal allows you to easily configure inbound numbers and call routing in minutes, with no specialist skills required using the simple drag’n’drop workflow builder
Gain visibility with historical and real-time status reports across all inbound calls and access inbound call information in real-time to monitor, analyse and make data-driven decisions
Intelligent Voice Platform
Low-code voice orchestration that seamlessly connects contact centre, corporate telephony, and unified communications empowering your customer experience and employee experience transformation.
Voice made simple and flexible
Take your organisation to the cloud with flexible SIP trunking that integrates everywhere, as well as smart voice orchestration to simplify number management and administration of voice services.
Easily integrate voice, anywhere.
Bring your contact centre and corporate telephony together to deliver a more seamless experience for your customers and your remote employees.
Seamlessly, access voice data
Gain a holistic view of voice data across your entire voice ecosystem and empower your speech intelligence for better customer and employee insights.
Secure payments
Taking payments over the phone has never been safer. De-risk your contact centre with our PCI DSS SAQ-A solution and build trust with your customers.
Resources
We've collated a collection of educational and informative resources that we trust you'll find helpful in your digital transformation.
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Join the SecureCo CX community and get the latest low-down on customer experience and how you can unlock the power of speech technology for your customers.
