SUPPORT

Help and Support

SecureCo Support is here to make voice easy and help you deliver on your customer promise. Our dedicated team of voice and software engineers are here to ensure quality communications are running smoothly.

Need support?

For technical support and service you can contact our 24/7 customer support team via phone or submit a support request through our contact form.

Phone

For urgent matters, please call our team on

Email

For non-urgent issues, please send our support team an email

Status

Visit our service status page

Documentation

Explore product details in our documentation

Raise a support ticket

Have a problem? Let our support team know, so we can get straight to work.

FAQs

We've put together some commonly asked questions to give you more information about SecureCo's Intelligent Voice Platform and the services we offer.

What is your Service Level Target?

For all services, unless mentioned otherwise, our uptime SLA is 99.99%. For single carriage, toll free and global carrier services, our SLA is 99.95%

Do you have 24/7 support?

Yes, we have a 24/7 service desk. A self-service portal is available for ticketing.

What is the porting process and how long can it typically take?

Porting from one carrier to another is usually a seven to nine week process with various stages, depending on the carriers. We will assist in the process and smooth over as many of the components as we can using our experience in the process. Porting generally takes place during office hours, but it can be arranged for after hours for DID numbers.

Still have questions?

If you have a question that you can't find the answer to, please use the contact us button below.

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