Help and Support
SecureCo Support is here to make voice easy and help you deliver on your customer promise. Our dedicated team of voice and software engineers are here to ensure quality communications are running smoothly.
For technical support and service you can contact our 24/7 customer support team via phone or submit a support request through our contact form.
Raise a support ticket
Have a problem? Let our support team know, so we can get straight to work.
For urgent matters, please call our team on
For non-urgent issues, please send our support team an email
Visit our service status page
Explore product details in our documentation
We've put together some commonly asked questions to give you more information about SecureCo's Intelligent Voice Platform and the services we offer.
For all services, unless mentioned otherwise, our uptime SLA is 99.99%. For details please review the Service Level Agreement in our Trust Centre.
Yes, we have a 24/7 service desk. A self-service portal is available for ticketing.
Porting from one carrier to another is usually a seven to nine week process with various stages, depending on the carriers. We will assist in the process and smooth over as many of the components as we can using our experience in the process. Porting generally takes place during office hours, but it can be arranged for after hours for DID numbers.
Visit our knowledgebase for more information.
Still have questions?
If you have a question that you can't find the answer to, please use the contact us button below.
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