Help and Support

SecureCo Support is here to make voice easy and help you deliver on your customer promise. Our dedicated team of voice and software engineers are here to ensure quality communications are running smoothly.

Need support?

For technical support and service you can contact our 24/7 customer support team via phone or submit a support request through our contact form.

Raise a support ticket

Have a problem? Let our support team know, so we can get straight to work.

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Help Centre

Explore our knowledgebase to get answers fast


For non-urgent issues, please send our support team an email


For urgent matters, please call our team on


Visit our service status page

API Documentation

Learn about our API and how to integrate with us


We've put together some commonly asked questions to give you more information about SecureCo's Intelligent Voice Platform and the services we offer.

What is your Service Level Target?
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For all services, unless mentioned otherwise, our uptime SLA is 99.99%. For details please review the Service Level Agreement in our Trust Centre.

Do you have 24/7 support?
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Yes, we have a 24/7 service desk. A self-service portal is available for ticketing.

What is the porting process and how long can it typically take?
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Porting from one carrier to another is usually a seven to nine week process with various stages, depending on the carriers. We will assist in the process and smooth over as many of the components as we can using our experience in the process. Porting generally takes place during office hours, but it can be arranged for after hours for DID numbers.

Visit our knowledgebase for more information.

Still have questions?

If you have a question that you can't find the answer to, please use the contact us button below.

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