Turbocharge your CX Transformation with intelligent voice
Reduce voice technology complexities with smart voice orchestration to deliver a better customer experience
Focus on your customers, not managing telephony ecosystems
When it comes to brand experiences, customers are increasingly seeking out empathy. The empathy that contact centre staff bring to voice-based customer interactions can ultimately make or break your CX in the eyes of the consumer. At SecureCo, we help brands build their CX to take advantage of new technology that caters to the need for convenience whilst maintaining human interactions that allow for the empathy we all need.
More than no-code voice orchestration
Traditional enterprise voice integration and automation is complex and unintuitive. SecureCo’s Intelligent Voice Platform (IVP)allows you to visually add services, manage numbers, and augment the voice stream across your organisation - in real-time!
Flexible enterprise voice made simple
SecureCo's Flexible Voice Carriage offers businesses resilience and security with a choice of connectivity options. And, the self-serve portal makes number management simple. On-net routing allows private calls between environments, reducing costs while making your calls more secure. Whether you're looking for toll-free services or elastic SIP Trunking, we have what you need.
Integrate voice easily across the business
With prebuilt integration profiles and connectors, you can orchestrate the best-of-breed telephony ecosystem for your business. Bring together contact centres with corporate telephony to create a more cohesive customer experience that drives high-intent churn reduction initiatives in no time at all!
Access conversational data seamlessly
The data within your company is more than just numbers. It's an insight into how customers interact with and understand the products or services you provide. SecureCo enables unrivalled access to holistic insights across every level of the voice ecosystem, including speech analytics delivered through our conversation-based partnerships with the likes of Dubber and Verint.
Our customers ❤️ us...
Garry Mandelkow
CTO, Localsearch
One platform. Seamlessly connect your entire voice tech stack in one place.
Enterprise Voice Carriage
Stay connected with your customers without the hassle of managing multiple carriers or expensive monthly plans. SecureCo elastic SIP trunking empowers you to deploy and manage corporate telephony effortlessly via a self-serve portal.
Contact
Centre
Connect your contact centre, corporate telephony and unified communications technologies to create the customer experience of the future, one that prioritises convenience and empathy.
Unified Communications
Making and receiving calls via Microsoft Teams or Webex is just the beginning; seamlessly integrate all your calling technologies for a complete 360º view of voice engagements.
Secure
Payments
Process payments over the phone securely, building trust and confidence with your customers using PCI-DSS SAQA compliant payment solutions for modern contact centres and unified communications platforms.
Connect all your voice apps. Fast and easy.
Integrate all your voice tools and manage your numbers in one single platform. Choose from ready-made integrations or connect to any online app in our marketplace.
Get the latest customer experience technology insights
Join the SecureCo CX community and get the latest low-down on customer experience technology and how you can create and grow empathetic conversations with your customers.
