About

Welcome to SecureCo

Our success is the result of a decade of commitment to simplifying the complex for our customers and partners. We are building the next generation of intelligent voice connectivity and orchestration technology - providing easy and secure access to any voice services to global organisations.

Trusted by

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Why you should choose SecureCo

Every month, SecureCo handles more than 80 million conversations for global banks, retailers, insurers, carriers, airlines, systems integrators, and customer experience technology providers. Security and compliance is in our DNA.

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Join our team!

Take the next step in your career and join a driven team that’s making a difference in how customers and enterprises connect together.

Our values

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Driven

We know that no growth happens in our comfort zone. We push boundaries, strive to be the best as individuals, as a team and as an organisation.

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Open

We operate with good intent and expect that from each other and our clients. We believe a diverse and collaborative environment yields the best outcomes.

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Dependable

We know that you depend on us, just as much as we depend on you. We won’t abandon you when you need us most. We are in the trench with you.

SecureCo’s Journey

2011

Creation in Sydney by Paul Bird (current CEO) First enterprise clients in Australia

2016

Launch of the SecureCo voice platform Launch of the SecureCo voice platform SecureCo provides on-demand, reliable and compliant voice connectivity

2018

SecureCo raise $7m to fuel its growth

2020

SecureCo AMRR grows 2.5 times to $6.3m

2015

Launch of contact centre products SecureCo makes PCI DSS compliance easy

2017

SecureCo raise $1m to accelerate its product development Drew Kelton joins SecureCo as Chairman

2018

SecureCo Annualised Monthly Recurring Revenue (AMRR) reaches $2.5m

2021

SecureCo on a path to hypergrowth! We make enterprise communication secure and easy
$10m capital raise round via lead by Ellerston Capital, Washington H. Soul Pattinson and Company Limited, Fifth Estate and Morgans and advised by Black Peak

Paul Bird

Founder & CEO

Dinesh Bapat

Chief of Operations

Andrew Stevens

Chief Revenue Officer

Olivier Cauderlier

Chief of Strategy & Marketing

Ehinomen Akhabue

Chief Financial Officer

Joshua McAdam

Chief Product Officer

By the numbers

20,000+

end-users relying on SecureCo everyday

70+

enterprise and government clients

11

years making Enterprise voice easy and secure

85+

million minutes of conversation processed every month

No 1

in PCI DSS compliance descoping for Enterprise

News, resources and analysis

    news | Mar 15, 2022

    Corporate telephony, unified communications and contact centres are merging, improving CX for consumers

    Siloes between contact centres and the communications and telephony technologies that run them will inevitably lead to siloed approaches to delivering customer service, which is no longer a business risk leaders can afford to take.

    read post
    news | Mar 15, 2022

    What do I need to consider when migrating a contact centre to the cloud?

    Cloud-Based Contact Centre Infrastructure (CBCCI) functionality will become a standard productivity tool across enterprises in the next 10 years.

    read post
    news | Mar 14, 2022

    Cloud-based contact centre infrastructure: Where do I even start?

    Cloud-based contact centre infrastructure (CBCCI) is heralded by many industry experts as the future for organisations that really want to address this evolving market demand.

    read post
    news | Feb 15, 2022

    How to create a more empathetic contact centre

    AI and automation alone won’t meet rising customer expectations. The empathy that contact centre staff bring to customer interactions has an immense impact on the CX that brands deliver.

    read post
    news | Jan 27, 2022

    Contact Center technology | AI has changed contact centre CX without you even noticing

    How AI is transforming contact centres?

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    news | Jan 27, 2022

    Jan 22 white paper | Why voice technology excellence drives empathy and deepens customer engagement

    Twenty-three months into the pandemic, a lack of physical touchpoints with brands has meant contact centres have been experiencing higher volumes of inbound enquiries than ever. AI and automation alone won’t meet rising customer expectations.The empathy that contact centre staff bring to the customer has a major impact

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    news | Jan 12, 2022

    Enterprise voice| Overcoming customer inbound call anxiety?

    Receiving a call from a hidden number brings up mixed emotions - sometimes panic, sometimes curiosity, and a lot of times, just plain annoyance.

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    news | Jan 10, 2022

    Contact Center Payment | The PCI DSS compliance pitfall to avoid in your contact centre

    Contact centres that process card payments are at the frontline of data threats and need to be more vigilant than ever to protect client data and brand reputation.

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Security and Compliance is in our DNA