Secure Agent

SecureCo’s Secure Agent, powered by Semafone’s market leading patented call centre solution, removes the need for call center agents to manually capture credit card details. This speeds up and improves the processing of card payments in a PCI DSS compliant manner, and removes the cost and burden of PCI DSS controls.

SecureCo’s Secure Contact Centre Solutions accepts all major cards including VISA, MasterCard, AMEX and Diners Club.

Semafone’s technology is unique and based around a patented software application allowing contact centres to maintain voice communication throughout the entire credit card payment process. Semafone achieves this by masking the DTMF digits entered by the caller so they cannot be heard or captured.

Semafone fully integrates into CRM and billing systems to support tokenisation and recurring payments.

Semafone Video - Secure Agent

Benefits of SecureCo™ Contact Centre Solutions

  • Simple PCI Compliance
  • Superior customer experience and choice
  • Real-time view on all processed payments via a web interface.
  • 24/7 security monitoring
  • Integrates with recurring billing, tokenisation, and fraud solutions
  • Scalable and flexible to enable contact centres in multiple locations

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