Customer experience assurance

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Customer experience assurance

A collection of 3 posts

Deliver a quality customer experience with comprehensive contact centre testing tools and services

We enable end-to-end performance monitoring and automation for your contact centre technology and overall corporate telephony. Get the peace of mind and confidence that only total visibility in your network and systems can provide.

Call scoring and compliance automation for contact centres made easy. Built for the future, available now.

How much insight do you have into customer calls? Usually, less than 2% of agent interactions are ever assessed. We enable you to screen 100% of your calls. We augment your existing and future calling solutions by making speech analytics a fully on-demand service, no matter your technology platform.

Deploy contact center testing and speech analytics, no matter your calling technology

Ensuring your call centre is providing positive experience for your customers is essential to maintaining good relationships and building a positive reputation. We enable you to access and deploy the tools you need to make your business thrive.