Compliant Payment

Transform your Intelligent Virtual Agent into a PCI DSS compliant automation solution.

Take payments that seamlessly integrate automation, compliance and incredible customer experience.

Trusted by

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Reduce costs and create a unique customer experience with an Intelligent Virtual Agent

IVR payment processing solutions feel like tech from a bygone era.

Our Intelligent Virtual Agent payment integration uses a combination of process automation, natural language processing technology and system integration to make the payment experience as quick, engaging, and intuitive as possible.

Natural flows and interactions integrate with other business solutions to create a payment experience that:

  • Optimises costs by 50% or even more
  • Scales to your requirements
  • 100% up-time, available 24/7
  • Handles volume peaks with ease
  • Gold Standard PCI DSS compliance (SAQ-A)

Create a virtual agent payment
solution in minutes

1

Use our virtual agent solution or simply connect your existing one.

2

Design the payment experience to your specification.

3

Test your virtual agent within your existing customer channels.

4

Time to go live! Enable your virtual agent in production.

5

Have peace of mind in a PCI DSS SAQ-A compliant payment solution.

How SecureCo boosts your business

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Reduce compliance cost

Spend less money and resources on PCI compliance. Move your contact centre from SAQ-D to SAQ-A, significantly reducing the PCI scope for audits.

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Increase revenue

Maximise inbound and outbound payments collection as agents are on the line to guide your customers throughout.

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Lower risk of data breaches

Ensure payment card information is completely removed from your organisation.

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Improve contact centre efficiency

Reduce call average handling times as well as call dropout rates.

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Protect reputation

Achieve the highest level of PCI compliance and carrier availability. Ensure company directors, officers and your overall brand are protected from the liability of data breaches and brand damage.

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Maximise agent and customer experience

Give confidence to your employee and customers as they remain together on the phone while taking a payment in a safe and efficient manner.

Our mission is to make enterprise
communication easy and secure

  • Ease the load on contact centre agents - transfer to a live agent only when needed
  • Focus live customer conversations where it matters most
  • Happy employees = happy customers

  • 24/7 availability
  • Rich interactive experience  - retrieve the relevant information, perform the required transactions and then generate a response to the customer
  • Consistent, high-quality customer service

  • Limitless scalability and instant availability
  • Standardised experience and consistent process
  • Utilise your existing speech-to-text (STT) and text-to-speech (TTS) service provider.
  • Pre-integrated with contact centre software, Enterprise UC, CPaaS, or CRM solutions

  • Improve your First Time Resolution Rate and overall efficiency
  • Increase customer service productivity and decrease your Average Handling Time
  • Automate payment collection

  • PCI DSS SAQ-A compliant solution
  • Best protection available for brands, company directors and senior leaders
  • Enterprise-grade solution, deployed across more than 50 large public and private organisations
  • Security and voice experts to give you peace of mind

  • Channel partner programme
  • Referral bonus
  • Voice core network integration available
  • Multi-tenants billing engine

Why market leaders choose to partner with SecureCo

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Security and Compliance is in our DNA

The SecureCo platform

SecureCo provides augmented services available when needed and pre-integrated with the customer experience technology you are using today or tomorrow.