Truly descope your contact centre from PCI DSS responsibilities with our Agent-Assisted payment solution

We offer the gold standard of PCI DSS compliance (PCI DSS SAQ-A), putting as few responsibilities on you as possible.

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Achieving PCI DSS compliance is complex, we make it easy.

While many cloud contact centre vendors rightly claim they offer compliant PCI DSS payment solutions, the reality is, they probably offer the bare minimum of compliance (SAQ-D). This places a great deal of responsibility on contact centre owners.

With SecureCo, you instantly remove your contact centre from the full scope of PCI DSS compliance. All cardholder data functions are outsourced, with no electronic storage, processing, or transmission of any cardholder data on your systems or premises.

Our agent-assisted payment solution means you only need to comply with the 24 SAQ-A audit points, which is far quicker, cheaper and less risky than having to maintain SAQ-D compliance. The result?

Ultimate customer experience
Better contact centre efficiency
Less costs and less risk

How we keep you
and your customer data safe

Customer connection

Your customers are connected to a live agent, either through an inbound or outbound call.

At the point of payment

Agents access the SecureCo PCI agent assisted solution.

This can be achieved through our native application or easily integrated within existing agent workflows integration.

‘Zero touch’ payments

No need to route the call anywhere, we have already taking care of securing it.

Customer enters card details using their keypad while still being on the call with the agent.

No card details ever enter the call centre

Our solution blocks card details from reaching your, agents, contact centre and more generally your organisation.

Payment processed

Card details are encrypted and sent directly to your payment gateway provider. Payment is made directly to the customer’s banking facility from the payment gateway provider.

How SecureCo boosts your business

Reduce compliance cost

Spend less money and resources on PCI compliance. Move your contact centre from SAQ-D to SAQ-A, significantly reducing the PCI scope for audits.

Increase revenue

Maximise inbound and outbound payments collection as agents are on the line to guide your customers throughout.

Lower risk of data breaches

Ensure payment card information is completely removed from your organisation.

Improve contact centre efficiency

Reduce call average handling times as well as call dropout rates.

Protect reputation

Achieve the highest level of PCI compliance and carrier availability. Ensure company directors, officers and your overall brand are protected from the liability of data breaches and brand damage.

Maximise agent and customer experience

Give confidence to your employee and customers as they remain together on the phone while taking a payment in a safe and efficient manner.

Our mission is to make enterprise
communication easy and secure

Easy integration with Genesys, Nice CXone, Cisco Webex, Cognigy, MS teams or any other calling solution
On-demand activation
Payment gateway agnostic
Carrier provider agnostic
Bank agnostic
API based

PCI DSS SAQ-A compliant solution
Best protection available for brands, company directors and senior leaders
Enterprise-grade solution, deployed across more than 50 large public and private organisations
Security and voice experts to give you peace of mind

Maintain high quality agent-to-customer conversations
Streamlined payment workflow and processes
Easily integrated within agents operating procedure and tools

Bring your own carrier (BYOC) enabled
x5 multi-carrier protection Compatible with on-premise, public and private cloud environment

Channel partner programme
Referral bonus
Voice core network integration available
Multi-tenants billing engine

Security and Compliance is in our DNA

The SecureCo platform

SecureCo provides augmented services available when needed and pre-integrated with the customer experience technology you are using today or tomorrow.

Secure Sip Trunking

PCI DSS Agent Assisted Payment

PCI DSS Payment Automation

Speech Analytics Integration

Inbound Services

CX Assurance Automation

PCI DSS Text-based Payment

Contact Center Testing