Truly descope your contact centre from PCI DSS responsibilities with our Agent-Assisted payment solution
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Achieving PCI DSS compliance is complex, we make it easy.
While many cloud contact centre vendors rightly claim they offer compliant PCI DSS payment solutions, the reality is, they probably offer the bare minimum of compliance (SAQ-D). This places a great deal of responsibility on contact centre owners.
With SecureCo, you instantly remove your contact centre from the full scope of PCI DSS compliance. All cardholder data functions are outsourced, with no electronic storage, processing, or transmission of any cardholder data on your systems or premises.
Our agent-assisted payment solution means you only need to comply with the 24 SAQ-A audit points, which is far quicker, cheaper and less risky than having to maintain SAQ-D compliance. The result?
- Ultimate customer experience
- Better contact centre efficiency
- Less costs and less risk

How we keep you
and your customer data safe
Your customers are connected to a live agent, either through an inbound or outbound call.
Agents access the SecureCo PCI agent assisted solution.
This can be achieved through our native application or easily integrated within existing agent workflows integration.
No need to route the call anywhere, we have already taking care of securing it.
Customer enters card details using their keypad while still being on the call with the agent.
Our solution blocks card details from reaching your, agents, contact centre and more generally your organisation.
Card details are encrypted and sent directly to your payment gateway provider. Payment is made directly to the customer’s banking facility from the payment gateway provider.
How SecureCo boosts your business

Reduce compliance cost
Spend less money and resources on PCI compliance. Move your contact centre from SAQ-D to SAQ-A, significantly reducing the PCI scope for audits.

Increase revenue
Maximise inbound and outbound payments collection as agents are on the line to guide your customers throughout.

Lower risk of data breaches
Ensure payment card information is completely removed from your organisation.

Improve contact centre efficiency
Reduce call average handling times as well as call dropout rates.

Protect reputation
Achieve the highest level of PCI compliance and carrier availability. Ensure company directors, officers and your overall brand are protected from the liability of data breaches and brand damage.

Maximise agent and customer experience
Give confidence to your employee and customers as they remain together on the phone while taking a payment in a safe and efficient manner.
Our mission is to make enterprise
communication easy and secure
- Easy integration with Genesys, Nice CXone, Cisco Webex, Cognigy, MS teams or any other calling solution
- On-demand activation
- Payment gateway agnostic
- Carrier provider agnostic
- Bank agnostic
- API based
- PCI DSS SAQ-A compliant solution
- Best protection available for brands, company directors and senior leaders
- Enterprise-grade solution, deployed across more than 50 large public and private organisations
- Security and voice experts to give you peace of mind
- Maintain high quality agent-to-customer conversations
- Streamlined payment workflow and processes
- Easily integrated within agents operating procedure and tools
- Bring your own carrier (BYOC) enabled
- x5 multi-carrier protection Compatible with on-premise, public and private cloud environment
- Channel partner programme
- Referral bonus
- Voice core network integration available
- Multi-tenants billing engine
Why market leaders choose to partner with SecureCo
Security and Compliance is in our DNA





The SecureCo platform
SecureCo provides augmented services available when needed and pre-integrated with the customer experience technology you are using today or tomorrow.