Inbound call services that ensure exceptional voice-based interactions

Call quality

Experience crystal-clear calls with no drop outs or interruptions. Real-time reporting provides empirical proof of network call quality and problem isolation.

Network monitoring

Real-time and proactive network monitoring ensures quality issues are addressed with minimal customer call impact.

Competitive pricing

Lowers your cost of taking calls by leveraging our group buying power with the leading telco providers

Geo-based calling

Ensures a single common number is provided to your customers, while the call is routed to the nearest appropriate geographical answer point for the caller.

Complex toll-free Configuration

Get complex configurations with origin-based routing features such as:

• Selected caller routing
• State-based routing
• Charge district routing
• Postcode routing

Simple toll-free Configuration

Simple configuration with a call routing plan with a single or multiple answer points. It also offers any basic routing features, including:

• Australia-wide landline and mobile routing
• Call splaying and overflow routing
• Time of day, day of week, day of year routing

Domestic and international numbers - fixed and mobile

Our Intelligent Network Toll-Free services (13/1300/1800 numbers) lets customers dial-in at subsidised call rates using an inbound toll-free service number, making it easier to contact your business. We also provide domestic and international numbers, fixed and mobile.