Skip to content
Let's talk
Certified for Gemini Enterprise CX

Bring Google Cloud AI into your voice environment, faster.

SecureCo's Intelligent Voice Platform connects Gemini Enterprise CX Agents to the telephony and contact centre environment you already have.

Let's talk about your voice AI plan
Live callCall duration 00:47
+1 (212) 555 0148Home insurance enquiries
Customer

I need to update the address on my home insurance policy.

Gemini Enterprise CX Agent

I can help with that. First, can you confirm your date of birth?

CarrierSecureCo IVPGemini agent

Google Gemini Enterprise CX + SecureCo

Listed on Google Cloud

SecureCo's Intelligent Voice Platform is a certified platform for integrating voice calling with Gemini Enterprise CX Agents. Bring Google Cloud AI into the voice, telephony and contact centre environment you already have, with less integration effort and without replacing what already works.

View SecureCo on the Google Cloud deployment page

Your voice environment is already connected. Google Cloud AI has to work within it.

Enterprises rely on connected carriers, telephony, contact centre platforms and business systems. Introducing Google Cloud AI means working across that environment while protecting the communications customers and teams depend on.

Illustrative enterprise voice connections: a carrier connects through SecureCo IVP to a Gemini Enterprise CX Agent, alongside existing Genesys Cloud and Microsoft Teams paths.

SecureCo IVP

Enterprise voice orchestration

CarrierSIP trunks
Gemini Enterprise CX AgentGoogle Cloud AI
Your contact centreAny platform
Your telephonyPBX, UC or SIP

Your voice technology

Live AI call pathExisting voice paths

Illustrative, not a reference architecture

  • Existing carriers, telephony and contact centre platforms
  • Routing, escalation and exception handling
  • Context that needs to move between AI, people and systems
  • Security, compliance, resilience and latency requirements
  • Custom integration that consumes time and specialist resources
  • The need to prove value before broader adoption

Google provides the intelligence.SecureCo makes it work across your voice environment.

Google provides Gemini Enterprise CX. SecureCo provides the enterprise voice orchestration that enables certified integration with the telephony and contact centre environment you already have.

Why the connection matters

  • Certified integration
  • No-code orchestration
  • Works with existing environments
  • Technology choice
  • Control and continuity

Enterprise voice orchestration. Choice without complexity.

Connect Google Cloud AI into the voice environment you already have.

Customer interactionHome insurance enquiries
Selected
  1. Select the customer interactionDone
  2. Define the outcome you needNow
RequirementsHome insurance enquiries
Mapping
  1. TelephonyMapped
  2. Contact centreMapped
  3. DataMapped
  4. SecurityNow
  5. EscalationNext
Voice journeyHome insurance enquiries
Live
  1. Call arrives from carrier00:00
  2. Number matched in SecureCo IVP00:01
  3. Gemini Enterprise CX Agent answers00:02
  4. Escalate to Genesys Cloud with contextIf needed
Operational controlsHome insurance enquiries
Approved
  1. Approved routingOn
  2. EscalationOn
  3. Operational controlsOn
  4. Custom code for every changeNot needed
OutcomeHome insurance enquiries
Ready
  1. Measure the outcomeDone
  2. Refine the interactionDone
  3. Extend the approachWhen ready
No-code orchestration. Proven in the platform.

Voice-enable Gemini Enterprise CX Agents without writing a single line of code.

Configure the voice connection in IVP. Design the interaction flow and logic in Gemini Enterprise CX Agent Studio.

Configure the voice connection in IVP

Associate a phone number with a Gemini Enterprise CX Agent and configure the required Agent ID and voice settings in IVP.

Keep agent logic where it belongs

Build and manage the interaction flow, prompts and business logic in Gemini Enterprise CX Agent Studio.

Repeat without custom voice code

Reuse the same voice-enablement approach as Digital Agent use cases and call volumes grow.

Reduce custom code review effort

Where custom code requires formal review or certification, no-code configuration can reduce the time and governance effort involved.

Applies where formal code review is required.

Choose the Google Cloud AI path that fits your business.

Start where it makes sense. Prove value in one interaction, expand a successful approach or build towards a broader voice AI vision.

  • Modernise

    Move beyond menu-based IVR

    Use IVP to introduce natural-language interactions and routing across the voice environment you already have.

  • Prove

    Introduce Google Cloud AI incrementally

    Introduce a Gemini Enterprise CX Agent within one contained interaction. Prove the value, build confidence and expand when ready.

  • Expand

    Extend proven interactions

    Apply successful patterns across more interactions while preserving context and control.

  • Transform

    Realise your broader vision

    Extend proven AI experiences across enterprise voice to deliver more connected interactions and the outcomes your business set out to achieve.

Choose where to begin. SecureCo takes care of the communications complexity.

Let's talk about your path

A Google Cloud AI path that makes sense across the business.

Hover over or select a role to see the outcomes and priorities that matter most.

CFO

Get more value from technology investment, faster.

  • Faster time to value with less effort.
  • Protect existing investment and choice.
  • Reduce the complexity of change.
CIO / CTO

Introduce Google Cloud AI without losing control of what already works.

  • Maintain technology choice.
  • Protect resilience and operational control.
  • Work with existing architecture.
CISO / Risk

Introduce Google Cloud AI with security, compliance and governance in view.

  • Maintain appropriate control of data.
  • Plan escalation and continuity.
  • Support governance and compliance.
COO

Improve operating efficiency without adding integration complexity.

  • Introduce Digital Agents into live voice without rebuilding the existing environment.
  • Use a repeatable approach as use cases and call volumes grow.
  • Protect service continuity while introducing new capabilities.
  • Reduce reliance on bespoke integration and custom code.

Focus: operating efficiency, scale, continuity and speed to value.

Chief AI Officer

Turn AI strategy into governed, scalable customer interactions.

  • Introduce Agentic AI gradually, starting with defined customer interactions.
  • Connect Digital Agents to live voice without creating another custom integration layer.
  • Apply a repeatable approach across use cases and business units.
  • Maintain vendor choice and governance as adoption expands.

Focus: AI strategy, governance, scalability and measurable business outcomes.

CX leader

Improve customer satisfaction by reducing effort and repetition.

  • Preserve context as interactions move between Google Cloud AI and people.
  • Support faster resolution and more consistent interactions.

Focus on the drivers of satisfaction and NPS: effort, resolution and consistency.

Contact centre leader

Introduce Google Cloud AI without disrupting the people, systems and experiences you depend on.

  • Protect continuity of contact centre operations.
  • Give agents useful context when human expertise is needed.
  • Evolve at a manageable pace without replacing everything.

Enterprise voice orchestration. Choice without complexity.

AI agentsAI agents: Gemini Enterprise CX
Contact centreContact centre: Genesys Cloud, Cisco, Avaya, NICE CXone
CollaborationCollaboration: Microsoft Teams, Zoom, Webex

Vendor choice

Choose the vendors and technologies that work for your business without unnecessary lock-in.

4B+

voice minutes orchestrated every month

No-code voice enablement at scale

Voice-enable Google Cloud AI Agents without writing a single line of code or managing custom code lifecycles. Reuse the platform approach as use cases and volumes grow.

Handover to Retail care
With context
IntentUpdate address
IdentityVerified
PolicyHB-2291

Context and continuity

Help relevant context move when an interaction transfers between Google Cloud AI and a person.

99.99%

uptime commitment

  • After-hours routing
  • Escalate on low confidence
  • Carrier failover

Control and resilience

Maintain routing, escalation and operational safeguards across live voice.

Customer and agent experience

Reduce repetition and make it easier for customers and agents to achieve an outcome.

PCI DSS
ISO/IEC 27001

Built on experience

Trust and compliance

A secure payments heritage and years of experience supporting mission-critical communications.

Start with the interactions that matter most.

Choose a focused use case, prove the operating model and expand when ready.

  • RetailOrders • delivery • availability • loyalty

    Retail

    • Orders
    • delivery
    • availability
    • loyalty

  • Insurance

    • Policy
    • renewal
    • claims
    • demand spikes
  • Financial servicesRoutine service • identity • security • escalation

    Financial services

    • Routine service
    • identity
    • security
    • escalation
  • Energy + utilitiesBilling • move-home • service • outages

    Energy + utilities

    • Billing
    • move-home
    • service
    • outages
  • TelecommunicationsService • billing • activation • faults

    Telecommunications

    • Service
    • billing
    • activation
    • faults

Phase 2: an Explore link is added once each industry has an approved use case, customer journey, business outcome and compliance considerations.

See how Digital Agents work across your voice environment.

Bring IVP capabilities to Digital Agents.

Gemini Enterprise CX Digital Agents

  • Claims Digital Agent
  • Billing Digital Agent
  • Service Digital Agent

Intelligent Voice Platform (IVP)

Enterprise voice orchestration

  1. 01
  2. 02
  3. 03
  4. 04
  5. 05

Your voice environment

  • Carriers
  • Telephony
  • Contact centre platforms
  • Enterprise systems
High-level view. Detailed architecture is available on request.

Questions enterprise teams ask before connecting Google Cloud AI to voice.

Answers are approved by Product, Security, Legal and Google.

SecureCo on Google Cloud documentation
01Does SecureCo replace our contact centre or telephony platform?

No. SecureCo works with the carriers, telephony and contact centre platforms you already have, adding Google Cloud AI to the live voice journey without replacing what already works.

02Can we start with one use case and add more as we see results?

Yes. Start with a specific customer interaction, validate the experience and value, then introduce additional AI-powered voice use cases over time.

03What can our team configure without code?

You can configure the connection and routing in IVP rather than building the voice integration yourself. IVP handles the underlying voice gateway and orchestration required to connect calls with Google Gemini CX Agent Studio.

04What happens when Google Cloud AI needs to transfer a caller to a human or another digital agent?

When Google determines that a conversation should move to another AI experience or a human agent, IVP provides the voice connectivity and routing needed to keep the caller's journey connected.

Certified for Gemini Enterprise CX

Turn common, high-volume interactions into repeatable Google Cloud AI experiences.

Bring your current voice environment and a common, high-volume customer interaction. SecureCo will help identify the connection points, clarify dependencies and define a practical path from first use case to repeatable experience.

Let's talk about your voice AI plan
Request a demonstration

Let's talk

We reply within one business day.

Open enquiry form ↗

Listed on Google Cloud. We route qualified requests to our sales team. Privacy policy.

Make every connection count.

© 2026 SecureCo Pty Ltd · Sydney, Australia