Enterprise voice

Get and stay connected with exceptional enterprise voice services

The best calling solution for enterprise. We provide easy integration to calling technology such as Genesys, Cisco, Avaya, Nice CXone or even Virtual Agent or Speech Analytics providers. We’ve got you covered with Tier 1 multi-carrier access, you will be making, receiving and analysing calls no matter what happens.

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Steadfast enterprise voice services on-demand with native integration to all voice platforms

As markets become increasingly competitive, it is essential for businesses to have guaranteed up-time with continuous phone communication. Even if your carrier experiences an outage, you need to stay connected. Our enterprise voice service offers businesses a multi-carrier solution so that you’re always in touch with your customers.

We use multiple carriers and continuous end-to-end network monitoring to ensure call quality always stays at an enterprise level. This multi-carrier approach means we can proactively resolve quality issues without impacting customer calls.

The result?

  • Single bill and simple call plans
  • Enterprise-grade connectivity options
  • Call session burst capability
  • Compatibility with any calling solutions
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On-demand SIP trunking

Our multi-cloud SIP solution is built for agility, security and scale. We ensure you get immediate access to steadfast enterprise-grade voice connections with crystal-clear quality across all calling solutions; all at a price that saves you money and brings peace of mind.

  • Guaranteeing 100% and crystal-clear quality
  • Immediate access to x5 Tier 1 carriers
  • Instantly integrating with your CcaaS, UccaS and CRM
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Inbound voice services

It’s never been more important for businesses to be able to connect with their customers; and voice-based interactions can drive any brand perception up, or down. Our tried-and-tested inbound voice services keep you in touch with your customers.

  • Cost-effective
  • Full control
  • Secured customer experience

News, resources and analysis

    news | Nov 12, 2021

    Mobile Phone CLI: overcoming phone anxiety

    Receiving a call from a hidden number brings up mixed emotions - sometimes panic, sometimes curiosity, and a lot of times, just plain annoyance.

    read post
    news | Oct 6, 2021

    The PCI DSS compliance pitfall to avoid in your contact centre

    Contact centres that process card payments are at the frontline of data threats and need to be more vigilant than ever to protect client data and brand reputation.

    read post

Reduce your compliance burden and descope your contact centre

Benefits

Instant connectivity

Don’t wait for weeks, deploy voice connectivity and services in minutes, at scale.

Implicit redundancy

If your primary carrier experiences an outage, calls can immediately complete via one of our x5 Carriers. This ensures stable voice services for your customers

Call quality

Crystal-clear voice with no drop outs mean uninterrupted calls. Real-time monitoring and proactive correction ensure issues are addressed with minimal customer impact ‘Zero touch’ payments

Carrier monitoring

Calls to and from carriers are monitored in real time by our network operations centre and proactively fixed to minimise the impact of network disruptions.

Competitive price

We leverage our group buying power with Australia’s leading telco providers to ensure your ongoing operating costs per customer call are reduced.

How SecureCo boosts your business

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Reduce compliance cost

Spend less money and resources on PCI compliance. Move your contact centre from SAQ-D to SAQ-A, significantly reducing the PCI scope for audits.

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Increase revenue

Maximise inbound and outbound payments collection as agents are on the line to guide your customers throughout.

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Lower risk of data breaches

Ensure payment card information is completely removed from your organisation.

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Improve contact centre efficiency

Reduce call average handling times as well as call dropout rates.

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Protect reputation

Achieve the highest level of PCI compliance and carrier availability. Ensure company directors, officers and your overall brand are protected from the liability of data breaches and brand damage.

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Maximise agent and customer experience

Give confidence to your employee and customers as they remain together on the phone while taking a payment in a safe and efficient manner.

Everything you need to know about our enterprise voice solutions

FAQs

Why would I get telephony from SecureCo instead of directly with the major carriers?

SecureCo’s dual carrier service ensures mission critical infrastructure stays up across multiple carriers, ensuring the customer contact centre remains operational even in the event of a carrier failure or intermittent faults. Our collective wholesale buying power ensures competitive pricing and easy uplift to additional SecureCo services such as Toll Free, Contact Centre Payments and Payments.

How do you ensure carrier redundancy?

Redundancy is built into all parts of the voice offering, starting with dual carriers via dual paths to our dual data centres. Each carrier has a primary and secondary path to reach SecureCo data centres, ensuring automatic rerouting of carrier calls. A customer's IP PBX or SIP Gateway is connected to SecureCo via data centre cross connects, Cloud based networks or layer-2 Ethernet links. This ensures minimal routing complexity, hops and quality degradation, resulting in low latency and jitter while providing high QoS implementations nationally. Our voice architecture operates in an Active/ Standby and Primary/Secondary model across DC’s. Active/Standby ensures seamless call fail-over even if one voice component fails. Should a data centre or any connectivity to a data centre fail, calls will be dropped and immediately be available and re- routed to secondary sites and continue to function.

Can we Bring Your Own Carrier?

Yes. We understand that often retail and whole-of-business agreements are in place, which prevent customers changing to SecureCo carriage underpinned by Telstra, Optus, Vocus, AAPT and Symbio. In these cases, we will connect the preferred carrier to our infrastructure and back to the customer environment. This service will not offer dual carriers, but SecureCo is able to offer a DR carrier if required. Bring Your Own (BYO) carrier is mostly used with Contact Centre Payment implementations.

How would I move carriers?

The simplest method is to take new numbers from SecureCo and move calls to these new numbers. This is especially relevant where these numbers are fronted by Toll-Free services and thus easy to change. A secondary option is to port DID numbers to SecureCo carriers. Generally, we offer test numbers to test with initially before porting all numbers across. Last option is to implement a BYO carrier. With this option SecureCo will assist in moving the existing SIP trunks from customer site to SecureCo data centres and implement a managed network back to the customer site.

How does dual carrier work?

SecureCo’s dual carrier is largely automatic and immediate with calls falling between carrier links on a per call basis and even between carriers where it is fronted by toll-free for inbound calls. For outbound calls, failover to either of the carriers is done automatically. Active monitoring of the carrier links also allows us to switch to secondary carriers while fixing intermittent faults on the primary carrier.

Is the call quality affected because it now runs through your platform?

No, calls are not affected by the additional SIP Call hop in path. All calls are routed via our core session border controllers (SBC) and on to the customer network only.

How much capacity do you have on your SBCs?

Each SBC pair is capable of handling up to 32,000 concurrent channels per data centre.

Which data centre’s are you located in?

SecureCo utilises diverse data centre locations and is currently in Equinix SY3 and NextDC S1 within the Sydney metropolitan area.

Security and Compliance is in our DNA