Deploy contact center testing and speech analytics, no matter your calling technology
Trusted by
The key to unlocking exceptional customer experience
To maintain and improve quality within a contact centre it is essential to have a full scope of your agent and customer interactions. You can’t fix what you can’t find! Any issues causing a drop in quality or negative customer interactions need to be discovered as soon as possible.
Our integration with customer experience assurance services for call centres ensure you’re deploying the right services, offering exceptional customer experience every time you make or receive a call.
- Enable tracking technology quality performance
- Identify compliance gaps and issues
- Measure results to drive decision-making
Contact centre testing
We enable easy access to end-to-end performance monitoring and automation for your contact centre technology and overall corporate telephony. Get the peace of mind and confidence that only total visibility in your network and systems can provide.
- On-demand access to monitoring and testing
- Mitigate risks and threats
- Compatible with current and future calling solutions
- Protect customer experience
AI compliant calling & Speech analytics
No matter your calling technology, get a deeper understanding of your customer interactions. We facilitate the deployment of speech technology solutions that automatically reveals compliance gaps, caller sentiment and lets you know why customers are contacting your business.
- Minimise deployment friction
- Compatible with all calling solutions
- Can cover 100% of your calls, not matter the technology
- No call recording requirements
News, resources and analysis
Insights and monitoring that…
Benefits
Ensure phenomenal customer experience and reduce costs (and risks) through easily automated testing and monitoring.
Frequent and constructive feedback can help your agents to improve their performance with customers, making every interaction a positive one.
Service monitoring can help your organisation expose operational and personnel weakness, informing your training and support materials.
Get insight into what makes a successful agent in your organisation, assisting you with recruitment and finding the right people.
Build the dashboards and track the metrics you need to ensure that you’re delivering a quality experience to customers every time.
How SecureCo boosts your business
Reduce compliance cost
Spend less money and resources on PCI compliance. Move your contact centre from SAQ-D to SAQ-A, significantly reducing the PCI scope for audits.
Increase revenue
Maximise inbound and outbound payments collection as agents are on the line to guide your customers throughout.
Lower risk of data breaches
Ensure payment card information is completely removed from your organisation.
Improve contact centre efficiency
Reduce call average handling times as well as call dropout rates.
Protect reputation
Achieve the highest level of PCI compliance and carrier availability. Ensure company directors, officers and your overall brand are protected from the liability of data breaches and brand damage.
Maximise agent and customer experience
Give confidence to your employee and customers as they remain together on the phone while taking a payment in a safe and efficient manner.
Why market leaders choose to partner with SecureCo
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Visa
Partner 3
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
foxtel
Partner 2
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Coca-Cola
Title, Company
Security and Compliance is in our DNA
