Customer experience assurance

Deliver a quality customer experience with comprehensive contact centre testing tools and services

We enable end-to-end performance monitoring and automation for your contact centre technology and overall corporate telephony. Get the peace of mind and confidence that only total visibility in your network and systems can provide.

Trusted by

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Providing excellent customer experience needs a high-performance platform and technology

Ensuring that every customer journey is of the same quality level is essential for your businesses reputation and performance. We provide you real-time visibility across your customer experience technology stack so you always have a clear view on service performance. Access real-time service performance dashboards, deploy automated tests in minutes or create notification and alert rules. The value is clear:

  • Easy-to-implement monitoring and testing
  • Low resource requirements
  • Reduce operating costs
  • Mitigate risks and threats
  • Make faster decisions
  • Protect customer experience

Discover and resolve issues
in real-time

Load testing

Test your voice environment with rapid and sustained inbound call traffic - exposing any network stress and leaving nothing to chance.

Regression testing

Detect issues and resolve problems before changes are rolled out to your network. Test on your schedule, whether daily or as part of a change process.

Insights monitoring

Stay on top of your voice network with real-time traffic light dashboard results. Automated calls across your environment mirror the customer journey.

How we secure your Customer Experience

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Optimise operations

Contact centre testing automation and real-time monitoring available on-demand

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Minimise costs

Optimise testing time and resources by relying on an automated, self-service solution

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Reduce risk

Eliminate expensive customer experience downtime, manual errors and processes

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Instantly identify issue demarcation points

Determine issue ownership immediately, take control and make better buying decisions

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Speed-up your technology migration

Accelerate your technology evolution, test and deploy into production in a matter of hours or days rather than weeks or months

Your digital toolset for phenomenal
enterprise voice architecture

Low-touch

  • Same day secure SIP availability
  • Native integration with contact centre and corporate telephony software
  • X5 instant tier1 carrier access
  • Expert enterprise project deployment team
  • Migrate from one calling technology to another
  • We are the voice conductor, we make telephony easy and secure

Reliable

We offer premium services every step of the way

  • Native X5 Tier 1 multi-carrier protection
  • Premium voice call quality
  • Voice architecture issue detection
  • Enterprise-grade services supporting more than 20,000 voice users

Independent

  • Compatible with current and future calling solutions (Genesys, Nice CXone, MS Teams, Cisco and more)
  • Choose your carrier

Secure

We provide true compliance and business risk relief

  • ISO 27001 certified
  • PCI DSS compliance SAQ-A
  • Level 1 PCI DSS Certified provider
  • Certified system information auditor
  • Certified information systems ┬áSecurity professional
  • Risk and security advisory and guidance support

Impactful

Delivering exceptional services for high-value business outcomes.

  • High availability calling services
  • Voice experience automation
  • On-demand SIP deployment
  • Compliant calling automation
  • Live customer insights
  • PCI DSS virtual agent payments
  • PCI DSS agent assisted payments
  • And more

Why market leaders choose to partner with SecureCo

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Security and Compliance is in our DNA

The SecureCo platform

SecureCo provides augmented services available when needed and pre-integrated with the customer experience technology you are using today or tomorrow.