Frederic Lahme

140 posts published

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news | Nov 12, 2021

Mobile Phone CLI: overcoming phone anxiety

Receiving a call from a hidden number brings up mixed emotions - sometimes panic, sometimes curiosity, and a lot of times, just plain annoyance.

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news | Oct 6, 2021

The PCI DSS compliance pitfall to avoid in your contact centre

Contact centres that process card payments are at the frontline of data threats and need to be more vigilant than ever to protect client data and brand reputation.

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