Customer experience assurance

Call scoring and compliance automation for contact centres made easy. Built for the future, available now.

How much insight do you have into customer calls? Usually, less than 2% of agent interactions are ever assessed. We enable you to screen 100% of your calls. We augment your existing and future calling solutions by making speech analytics a fully on-demand service, no matter your technology platform.

Trusted by

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Speech analytics that drives insights and better decision making

While call quality automation should be a standard for any organisation, the reality is that connecting to a speech analytics solution is often a painful experience.

The good news is that now you can get call quality automation on-demand.

Get a deeper understanding of your customer interactions with a solution (of your choice) that automatically reveals compliance gaps, caller sentiment and lets you know why customers are contacting your business.

  • Minimise deployment friction - no need to change your calling solutions
  • Compatible with all calling solutions cloud, on-premise or hybrid.
  • Works even if you have no call recordings or mono call recording only

Improve agent performance
and customer satisfaction

Identify

Data collection powered by AI selects relevant calls to review.

Monitor

Get a clear picture and insight into all of your agents’ performance.

Develop

AI-driven scorecards and evaluations to develop summaries for agent improvement.

Improve

Detailed performance insights drive better standards and training materials.

The fastest way to deploy automated call scoring and compliance

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Meaningful cost savings

Evaluate every call instantly, no matter the volumes or the seasonality. Automated call scoring and compliance provides a simple way to see ROI.

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Low-touch and universal

Integrate quality management automation instantly to any voice platform, Contact centre technology, unified communication solution, CRM, speech analytics or even virtual agent.

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100% compliance coverage, nothing less

Screening a small percentage of your calls puts your business at risk. We enable you to analyse 100% of your calls, across your entire organisation.

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Understand the true customer experience

Access real-time customer insights and trends built from all calls, removing subjective scoring. We enable you to get a true picture of the total customer experience.

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Supercharge employees productivity

Remove all manual processes associated with call screening and quality assessment, increasing productivity. Identify areas for improvement and possible training gaps.

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Increase sales

Ensure that you and your team start each customer interaction with the right communication strategy and skill set to maximise sales.

Independent

We ensure sure you maintain technology freedom and agility

  • Compatible with current and future calling solutions (Genesys, Nice CXone, MS Teams, Cisco and more)
  • Ease technology transition and interconnection(cloud, hybrid-cloud, on-premise)
  • Offer multi-carrier access

Low-touch

We are the voice conductor, we make telephony easy and secure

  • Same day secure SIP availability
  • Native integration with contact centre and corporate telephony software
  • X5 instant tier1 carrier access
  • Expert enterprise project deployment team
  • Migrate from one calling technology to another

Reliable

We offer premium services every step of the way

  • Native X5 Tier 1 multi-carrier protection
  • Premium voice call quality
  • Voice architecture issue detection
  • Enterprise-grade services supporting more than 20,000 voice users

Secure

We provide true compliance and business risk relief

  • ISO 27001 certified
  • PCI DSS compliance SAQ-A
  • Certified system information auditor
  • Certified information systems  Security professional
  • Risk and security advisory and guidance support

Impactful

Delivering exceptional services for high-value business outcomes.

  • High availability calling services
  • Voice experience automation integration
  • On-demand SIP deployment
  • Compliant calling automation and speech analytics integration
  • Live customer insights
  • PCI DSS virtual agent payments integration
  • PCI DSS agent-assisted payments
  • And more

Why market leaders choose to partner with SecureCo

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Security and Compliance is in our DNA

The SecureCo platform

SecureCo provides augmented services available when needed and pre-integrated with the customer experience technology you are using today or tomorrow.