Speech analytics connectivity for contact centres made easy. Built for the future, available now.
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Speech analytics that drives insights and better decision making
While call quality automation should be a standard for any organisation, the reality is that connecting to a speech analytics solution is often a painful experience.
The good news is that now you can get call quality automation on-demand.
Get a deeper understanding of your customer interactions with a solution (of your choice) that automatically reveals compliance gaps, caller sentiment and lets you know why customers are contacting your business.
- Minimise deployment friction - no need to change your calling solutions
- Compatible with all calling solutions cloud, on-premise or hybrid.
- Works even if you have no call recordings or mono call recording only
Improve agent performance
and customer satisfaction
Data collection powered by AI selects relevant calls to review.
Get a clear picture and insight into all of your agents’ performance.
AI-driven scorecards and evaluations to develop summaries for agent improvement.
Detailed performance insights drive better standards and training materials.
The fastest way to deploy automated call scoring and compliance
Meaningful cost savings
Evaluate every call instantly, no matter the volumes or the seasonality. Automated call scoring and compliance provides a simple way to see ROI.
Low-touch and universal
Integrate quality management automation instantly to any voice platform, Contact centre technology, unified communication solution, CRM, speech analytics or even virtual agent.
100% compliance coverage, nothing less
Screening a small percentage of your calls puts your business at risk. We enable you to analyse 100% of your calls, across your entire organisation.
Understand the true customer experience
Access real-time customer insights and trends built from all calls, removing subjective scoring. We enable you to get a true picture of the total customer experience.
Supercharge employees productivity
Remove all manual processes associated with call screening and quality assessment, increasing productivity. Identify areas for improvement and possible training gaps.
Increase sales
Ensure that you and your team start each customer interaction with the right communication strategy and skill set to maximise sales.
Independent
We ensure sure you maintain technology freedom and agility
- Compatible with current and future calling solutions (Genesys, Nice CXone, MS Teams, Cisco and more)
- Ease technology transition and interconnection(cloud, hybrid-cloud, on-premise)
- Offer multi-carrier access
Low-touch
We are the voice conductor, we make telephony easy and secure
- Same day secure SIP availability
- Native integration with contact centre and corporate telephony software
- X5 instant tier1 carrier access
- Expert enterprise project deployment team
- Migrate from one calling technology to another
Reliable
We offer premium services every step of the way
- Native X5 Tier 1 multi-carrier protection
- Premium voice call quality
- Voice architecture issue detection
- Enterprise-grade services supporting more than 20,000 voice users
Secure
We provide true compliance and business risk relief
- ISO 27001 certified
- PCI DSS compliance SAQ-A
- Certified system information auditor
- Certified information systems  Security professional
- Risk and security advisory and guidance support
Impactful
Delivering exceptional services for high-value business outcomes.
- High availability calling services
- Voice experience automation integration
- On-demand SIP deployment
- Compliant calling automation and speech analytics integration
- Live customer insights
- PCI DSS virtual agent payments integration
- PCI DSS agent-assisted payments
- And more
Why market leaders choose to partner with SecureCo
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Visa
Partner 3
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Partner 2
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Title, Company
Security and Compliance is in our DNA
The SecureCo platform
SecureCo provides augmented services available when needed and pre-integrated with the customer experience technology you are using today or tomorrow.